When you get an error message, it is best to document it. To do so, you can use the Windows clipboard. Make sure that the dialog box with the error message is selected by clicking on the title bar. Then press CTRL+C which will copy the text in the box to the Windows clipboard. Then start your word processor, Notepad or WordPad or open a new email message. Then simply press CTRL+V to paste the text into the document or email.