Windows Update Jams Word 2007
Posted by Sandy Berger on July 16th, 2009
I woke up to find that my Vista computer had restarted due to a Windows Update. I didn’t think that was a big deal until I tried to use my Word 2007 program. While everything looked normal. It did not act normal. I could not use the mouse to highlight anything. In fact, I could not use the mouse to move around in any document. I could not change the options in Word — even using the keyboard.
I tried deleting the Normal.docm file. No luck. I scanned for viruses. None found. So that brought me back to the Windows Update. I went to System Restore (Programs – Accessories – System Restore). Since Windows had just updated, Vista was nice enough to give me the option of going back to just before the Windows update. I performed the System Restore. Voila!! Everything in Word is now working again.
This was a weird one. Luckily the solution was easy. If you use Vista and Word 2007 and your computer just updated. Check out your Word program and make sure that it is working properly.


