One of my first choices for an iPhone case was the iFrogz Treadz. I use an iFrogz case for my iPod video and have been very happy with the fit and the protection it provides.

The Treadz was quite unique. As you can see the design on the back looks like a tire tread. Although the website said it would take up to 12 days for delivery, I received the Treadz in 2 days. As expected, the case had a great feel — firm but slightly rubbery. It prevented the iPhone from sliding around on a desk and had a nice feel in the hand. I loved the Treadz look.

The Treadz came with a clear plastic screen protector that covered the face of the iPod to protect it from scratches. Unfortunately, the screen protector came with a crease across it, making it unusable. I went to the iFrogz website requested another screen cover. I was amazed to get a response the same day that the new screen cover was on its way. I was equally amazed two days later when I received another complete iTreadz case with the screen cover.

As shown in this picture, the black plastic casing of the Treadz ran all the way around the face of the iPhone. You can barely see it in the photo, but there plastic runs over the bottom of the face of the iPhone with a hole in the plastic for the iPhone button. Although my small fingers should have been able to press the button, I couldn’t seem to get used to pressing my finger in the “hole” every time I wanted to press the button. Also, the black plastic on the bottom interfered with the bottom buttons on the screen. Although these complaints were pretty minor, I was not happy with the Treadz case because of them.

Back at the iFrogz website, I asked if I could return it and choose another. Again, the answer came quickly and was positive. I was given the address to return the 2 cases that I received. Almost immediately after the return, I received a phone call from iFrogz suggesting that I try the 3G Luxe Case and asking which color I would like.

I’ll let you know how I like the new case, but in the meantime I can highly praise the iFrogz company and their customer support. I purchased the case directly from their website, so to them I was just another customer rather than someone who was reviewing their product.

Every time I contacted iFrogz, I was greeted with a quick response from an intelligent and caring representative. They were accommodating to all my requests. It doesn’t get much better than that!