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Written by Sandy Berger
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 If you are having trouble with Outlook Express, you are not alone. In the past two weeks, I have gotten calls from three people whose Outlook Express program garbled email, sent multiple email, or simply stopped working. The problem is that Outlook Express is an old program that hasn't been updated in ages. It is a program that was developed for casual email use. It was never designed for heavy use. Yet some of us have become quite addicted to email. We are using it more than the developers of Outlook Express ever imagined. In each of the three instances that I responded to, the Outlook Express program has simply become overloaded with too much email. In each case, I was able to get the program working properly again, but it was no thanks to Microsoft.
You see, Microsoft has completely abandoned Outlook Express. Microsoft's solution to all Outlook Express problems is to suggest that the user upgrade Windows Live Mail. Live Mail is a free program that you can download from the Microsoft website at http://download.live.com/wlmail. While this is a good option for some, not everyone wants to abandon the Outlook Express email program that they know and love. In Microsoft's defense, they have developed the new Windows Live Mail program from the ground up and it probably performs better than Outlook Express. Microsoft also allows you to automatically transfer data from your old Outlook Express program helping to make the transition easier.
It is important to note, however, that if you are currently using Outlook Express and everything is working properly, you don't have to do a thing. You can continue to use Outlook Express on your current computer. When you get a new computer you will be moving to a different email program. You can also move to another email program now, but you don't have to.
For a detailed explanation of Live Mail and how it relates to Live HotMail and Outlook Express, reas Microsoft's So Long Outlook Express! Webpage.
If you are confused by Microsoft's many email programs and their similar names, read my Microsoft Email Programs Explained article.
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