E-911 is the high-tech label for a federal mandate known as Enhanced 911 that requires all US wireless phone companies to begin offering improved location capabilities on their networks. This mandate is a response to a large number of emergency calls being made on cell phones. When 911 emergency calls are made from a landline, an address appears on an operator’s screen. However, if the call comes from a mobile phone, the 911 dispatcher cannot locate the position of the caller. Therefore, the FCC is now requiring wireless companies to accurately locate mobile 911 callers.

There have been considerable delays in the implementation of this service by cellular companies. There are many delays complicated by the fact that  the activation of the service has to be coordinated with public safety agencies.

In addition to location information for emergencies, cell phone customers hope to use this new technology to enjoy other services such as driving directions and entertainment information. Location-based services like finding nearby restaurants and checking traffic and weather updates keyed to a precise location are certain to be popular.

The true value of cell phones has recently come to the forefront as we acknowledge the important part wireless communication played in our country's response to the September 11^th terrorist attack. The compact size of cell phones has made them more convenient to carry in a pocket, and, now, with the ability to pinpoint a caller’s location, the cell phone can become a customized lifeline. Technology will be doing its part to enhance our feeling of security as the new e-911-enabled phones become standard during the next few years.

More information can be found at the FCC Enhanced 911 website.